This policy describes when Turfly may issue refunds for bookings made through the Turfly platform.
General rule
Bookings are non-refundable unless one of the exceptions below applies. When you complete payment, you are purchasing a specific time slot at a specific venue; cancellation and refund eligibility depend on the venue’s policy and our terms.
When refunds may be issued
Refunds may be considered in limited circumstances, including:
- Host cancellation: The venue (Host) cancels your booking. In that case, we will process a refund in accordance with our payment provider’s timelines.
- Technical or system failure: A verified technical failure on our side (e.g. payment taken but booking not confirmed) may qualify for a refund after we investigate.
- Other cases: Any other situation where we are required or choose to issue a refund under applicable law or our Terms of Service.
Venue cancellation policy
Each venue has its own cancellation and refund rules. These are shown during checkout. We encourage you to read them before confirming your booking.
How to request a refund
If you believe your case falls under one of the exceptions above:
- Contact support via the Support Center or email support@turfly.app with your booking details.
- We will review your request and respond within a reasonable time.
- If a refund is approved, it will be processed to the original payment method. Processing times depend on your bank or payment provider.
Questions
For questions about this policy or a specific booking, contact support@turfly.app or see our Terms of Service.