Turfly Limited ('Turfly', 'we', 'us', or 'our') is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and your rights in relation to it. By using the Turfly platform — including our website (www.turfly.app) and mobile applications — you consent to the practices described in this Policy.

1. Who We Are

Turfly Limited is a technology company incorporated in Bangladesh, operating a sports venue booking and management platform. We are registered at 18 Kemal Ataturk Avenue, Banani, Dhaka-1213, Bangladesh.

Data enquiries:

2. Information We Collect

2.1 Information You Provide

•       Account registration data: name, email address, phone number, date of birth

•       Profile information: profile photo (optional), location preferences

•       Booking information: venue selections, booking dates and times, payment details

•       Communications: messages sent through the platform, support requests, reviews

2.2 Information Collected Automatically

•       Device information: device type, operating system, browser type, IP address

•       Usage data: pages visited, features used, time spent on the platform, click data

•       Location data: approximate GPS location (if permission granted) for venue discovery

•       Transaction data: booking history, payment records, refund records

•       Cookies and similar tracking technologies (see Section 8)

2.3 Information from Third Parties

•       Payment processors (SSLCommerz, bKash, Nagad): transaction confirmation data

•       Social login providers (if applicable): basic profile information

•       Venue Partners: booking confirmation and check-in data

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Platform Operation

•       Creating and managing your account

•       Processing bookings and payments

•       Sending booking confirmations, reminders, and updates

•       Providing customer support and resolving disputes

3.2 Platform Improvement

•       Analysing usage patterns to improve the platform experience

•       Conducting research and development of new features

•       Debugging and error resolution

3.3 Marketing and Communications

•       Sending promotional offers, newsletters, and platform updates (with your consent)

•       Running loyalty programs and sending vouchers

•       Push notifications for booking reminders and offers

You may opt out of marketing communications at any time through your account settings or by emailing

3.4 Legal and Compliance

•       Complying with applicable Bangladeshi laws and regulations

•       Preventing fraud, abuse, and unauthorized access

•       Enforcing our Terms and Conditions

•       Responding to lawful requests from government or regulatory authorities

4. Sharing Your Information

Turfly does not sell your personal information. We may share your data in the following circumstances:

4.1 Venue Partners

When you make a booking, your name, booking details, and contact information are shared with the relevant Venue Partner to facilitate your booking. Venue Partners are required to use this information only for booking-related purposes.

4.2 Payment Processors

Payment data is processed by our contracted payment gateways (SSLCommerz, bKash, Nagad). Turfly does not store complete card or mobile financial account details.

4.3 Service Providers

We engage trusted third-party service providers for cloud hosting, analytics, customer support tools, and SMS delivery. These providers are contractually prohibited from using your data for any purpose other than providing the relevant service to Turfly.

4.4 Legal Requirements

We may disclose your data if required by law, court order, or regulatory authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Turfly, our users, or the public.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of Turfly's business, your data may be transferred to the acquiring entity. You will be notified of any such transfer.

5. Data Retention

We retain your personal data for as long as your account is active and as necessary to provide our services. Specifically:

•       Account data: retained for the duration of your account and for 3 years after account deletion

•       Transaction and booking records: retained for 7 years in accordance with Bangladeshi financial record-keeping requirements

•       Marketing data: retained until you opt out or withdraw consent

•       Support communications: retained for 2 years after resolution

When data is no longer required, it is securely deleted or anonymised.

6. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data:

•       Right of Access: You may request a copy of the personal data we hold about you

•       Right to Rectification: You may request correction of inaccurate or incomplete data

•       Right to Erasure: You may request deletion of your data, subject to legal retention requirements

•       Right to Restrict Processing: You may request that we limit how we use your data

•       Right to Data Portability: You may request your data in a structured, machine-readable format

•       Right to Object: You may object to certain uses of your data, including direct marketing

•       Right to Withdraw Consent: Where processing is based on consent, you may withdraw at any time

To exercise any of these rights, please contact us at

7. Data Security

Turfly implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

•       Encryption of data in transit using TLS (HTTPS)

•       Encrypted storage of sensitive data

•       Access controls limiting data access to authorised personnel only

•       Regular security reviews and vulnerability assessments

No system is completely secure. If you become aware of a security issue, please contact us immediately at

8. Cookies

Turfly uses cookies and similar tracking technologies on our website to improve your experience, analyse platform usage, and deliver relevant content. Types of cookies we use:

•       Essential cookies: required for the platform to function correctly

•       Analytics cookies: help us understand how users interact with the platform (e.g., Google Analytics)

•       Preference cookies: remember your settings and preferences

•       Marketing cookies: used to deliver relevant offers and content

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect platform functionality.

9. Third-Party Links

The Turfly platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Compliance with Bangladeshi Law

This Privacy Policy is designed in accordance with applicable Bangladeshi data protection legislation, including the Digital Security Act, 2018. Turfly processes personal data as required by Bangladeshi law, including compliance with any applicable regulatory requirements from the Bangladesh Telecommunication Regulatory Commission (BTRC) and other relevant authorities.

11. Changes to This Policy

Turfly may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on our website and, where required, by sending you a notification through the platform. Continued use of the platform after the effective date of the updated Policy constitutes acceptance of the changes.