Turfly Privacy Policy

Last Updated: December 7, 2025

Turfly Limited ("Turfly," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when using the Turfly mobile application and website (collectively, the "Platform").

By using Turfly, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that helps us operate bookings, verify users, process payments, and improve the Platform.

Information you provide directly:

• Full name
• Phone number
• Email address
• Date of birth (for age verification)
• Profile photo
• Booking and transaction history
• Reviews, feedback, and support communications

Information collected automatically:

• Device type, operating system, and app version
• Unique mobile identifiers (IDFA / GAID)
• IP address and approximate location
• Precise GPS location (only with your permission)
• App usage behavior (screens viewed, time spent, tap activity)

Payment information is processed securely by third-party providers. Turfly does not store full card numbers, wallet credentials, or bank account details.

2. How We Use Your Information

We use your personal data to operate the Turfly marketplace responsibly and securely. This includes:

• Creating and managing your account
• Processing bookings and confirming payments
• Sending booking confirmations, reminders, and cancellations
• Enabling venue check-in and reservation verification
• Preventing fraud, abuse, and unauthorized access
• Providing customer support
• Recommending nearby venues and relevant offers
• Meeting legal, tax, and regulatory obligations in Bangladesh

We do not use your personal data for automated decision-making that produces legal or financial effects without human oversight.

3. How and Why We Share Your Information

Turfly is a booking marketplace that depends on real-world coordination between users, venues, and technology providers. To make the Platform function properly, limited data sharing is necessary. We believe in being transparent about this.

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